1. Definitions

For purposes of these Terms:

“Account” means your individual WhiteGloveRips user account.

“Collectible” means a physical collectible or group of physical collectibles made available through the Platform, including without limitation trading cards, photographs, autographed memorabilia, footballs, jerseys, helmets, mini helmets, equipment, and other collectible items. A Collectible may consist of more than one physical item when those items have been configured in WhiteGloveRips’ inventory system as a single bundled outcome.

“Credits” means prepaid, closed-loop digital credits usable solely within the WhiteGloveRips Platform for eligible purchases, Packs, shipping, fees, or other products or services that WhiteGloveRips makes available.

“Purchased Credits” means Credits acquired by paying WhiteGloveRips money.

“Promotional Credits” means Credits awarded without direct monetary consideration, including promotional, referral, loyalty, customer-service, or bonus Credits.

Unless otherwise displayed at the time of purchase, one (1) Purchased Credit is sold for one U.S. dollar ($1.00).

“Pack” means a randomized collectible offering through which a user receives an outcome selected from physical inventory according to the Pack’s disclosed rules.

“Paid Pack” means a Pack purchased using Credits. Every Paid Pack will be backed by physical inventory and will contain at least one physical Collectible or bundled Collectible outcome.

“Free Pack” means a Pack offered without payment, including WhiteGloveRips’ Daily Free Pack or other promotional Packs. Unlike Paid Packs, a Free Pack may result in no Collectible being awarded.

“Pack Rules” means the Pack-specific information displayed on or in connection with a Pack, including its Credit price, rarity tiers, probabilities, value ranges, expected value, Sell-Back percentage, eligibility requirements, and other applicable terms.

“FMV” or “Fair Market Value” means the value assigned by WhiteGloveRips to a Collectible in accordance with Section 7.

“Expected Value” or “EV” means the statistical expected value displayed for a Pack based on the FMV of the available outcomes and the applicable probabilities, as further described in Section 6.

“Sell-Back” means a transaction in which a user elects to return a Collectible allocated to the user’s Account to WhiteGloveRips in exchange for Credits pursuant to Section 8.

“Decision Window” means the seven (7) day period beginning when a Collectible is awarded through a Pack during which the user may elect to redeem the Collectible for shipment or accept the applicable Sell-Back.

2. Account Eligibility and Creation

2.1 Age Requirement

You must be at least eighteen (18) years old to create an Account, purchase Credits, open Packs, participate in Promotions, or otherwise transact through WhiteGloveRips.

By creating an Account and checking the age confirmation presented during registration, you represent and warrant that you are at least eighteen (18) years old and legally capable of entering into a binding contract. We may request additional proof of age at any time.

2.2 One Account Per Person

Each person may maintain only one Account. Accounts may not be shared, transferred, sold, rented, assigned, or created for the benefit of another individual or entity.

We may suspend or terminate Accounts that we reasonably determine are duplicative, linked, shared, fraudulently created, or operated by the same individual.

2.3 Personal Mobile Number

You must register using a legitimate mobile telephone number that you control.

You may not use another person’s phone number, temporary or fraudulent telephone numbers, numbers created or acquired for the purpose of circumventing account restrictions, or other methods intended to evade WhiteGloveRips’ one-account-per-person rule.

The mobile number associated with an Account cannot ordinarily be changed through the Platform. You are responsible for maintaining control of your registered telephone number. If you lose access to that number, WhiteGloveRips may require additional identity verification before providing any Account assistance and may, in its discretion and subject to applicable law, determine whether Account access can be restored.

2.4 Payment Methods Must Belong to You

You may only use payment methods that you own or are lawfully authorized to use in your own name. Using another person’s credit card, debit card, bank account, digital wallet, or other payment method without WhiteGloveRips’ express permission is prohibited.

2.5 Employee and Insider Restrictions

The following persons may not purchase Paid Packs or participate in randomized Pack purchases unless WhiteGloveRips expressly authorizes participation in writing for testing or another non-consumer purpose:

• owners, officers, employees, and managers of Tomato Alley Ventures LLC or WhiteGloveRips;
• contractors and developers with access to WhiteGloveRips’ inventory or Pack systems;
• persons involved in configuring Pack inventory, odds, valuations, or randomization;
• material inventory suppliers where participation could create a conflict of interest;
• immediate family or household members of persons with material nonpublic access to Pack composition or outcome systems; and
• any other individual WhiteGloveRips reasonably determines possesses information that could create an unfair advantage.

Testing transactions conducted by authorized personnel are not eligible for consumer prizes and may be excluded from public statistics.

2.6 Identity and Eligibility Verification

WhiteGloveRips may verify your identity, age, payment ownership, telephone number, physical location, shipping information, eligibility, or other Account information at any time.

Verification may include requesting government-issued identification, date of birth, address information, photographs or live identity verification, payment information, or other information reasonably necessary to prevent fraud, comply with law, protect the Platform, or verify your eligibility. We may use third-party verification providers for these purposes.

Failure or refusal to complete requested verification may result in a transaction being delayed or declined, shipment being withheld, or your Account being limited, suspended, or terminated.

2.7 Accurate Information

Information you provide must be accurate, current, and complete. You must promptly notify us if information associated with your Account becomes inaccurate or if you suspect unauthorized access.

3. Eligible Locations

3.1 United States Only

WhiteGloveRips is initially intended only for eligible users physically located in the United States. Shipping is currently available only to eligible United States addresses, including Alaska and Hawaii where carrier service is available. WhiteGloveRips does not currently offer international shipping.

3.2 State and Jurisdiction Restrictions

WhiteGloveRips may add, remove, restrict, or modify eligible states, territories, or jurisdictions at any time based on applicable law, regulatory considerations, processor requirements, business considerations, fraud concerns, or any other legitimate reason.

The availability of the Platform in a geographic location does not represent a determination by WhiteGloveRips that your use is lawful. You are responsible for complying with laws applicable to you. Any offer made through the Platform is void where prohibited.

3.3 VPNs and Location Circumvention

You may not use a virtual private network (“VPN”), proxy, geolocation-spoofing service, remote-access arrangement, or other technology or method to disguise your location, access the Platform from an ineligible location, or circumvent geographic restrictions.

WhiteGloveRips may suspend transactions or Accounts when location information appears inconsistent or unreliable.

4. SMS, OTP, and Electronic Account Security

4.1 SMS Verification

WhiteGloveRips uses SMS one-time passwords and similar verification technology, currently provided through Twilio, to authenticate Account access and protect the Platform.

By entering your mobile number and requesting a verification code, you consent to receive transactional security messages relating to Account creation, login, authentication, security, or Account verification. Message and data rates may apply. Message frequency depends on your login, verification, and security activity.

WhiteGloveRips does not send marketing SMS messages at launch. If marketing text messages are introduced in the future where separate consent is required, they will be subject to a separate opt-in.

4.2 SMS Assistance and Opt-Out

Where supported by the applicable messaging service, you may reply HELP for assistance or STOP to discontinue messages. You may also contact hello@whitegloverips.com for assistance.

Because SMS authentication is used to access the Platform, opting out of security messages or losing access to the registered mobile number may prevent you from logging into or using your Account.

Wireless carriers are not responsible for delayed or undelivered messages. WhiteGloveRips does not guarantee that an SMS or reminder will be successfully delivered.

4.3 Consent Records

You agree that WhiteGloveRips and its service providers may maintain records of your consent to receive transactional security messages, including timestamps and related technical information, as described in our Privacy Policy.

5. Credits, Payments, Taxes, and Refunds

5.1 Purchasing Credits

Users purchase Credits before purchasing Paid Packs. Unless otherwise expressly displayed, one Purchased Credit costs one U.S. dollar ($1.00). All transactions are denominated in U.S. dollars.

WhiteGloveRips may establish minimum or maximum Credit purchase amounts and may impose transaction, daily, weekly, monthly, or other purchasing limits.

5.2 Nature of Credits

Credits are closed-loop Platform credits. Credits:

• may be used only for eligible products and services offered through WhiteGloveRips;
• are not bank deposits;
• do not bear interest;
• are not securities, cryptocurrency, digital currency, or investment products;
• may not be transferred between users;
• may not be sold to another person;
• may not be exchanged through a user-to-user marketplace;
• may not be withdrawn to a bank account or payment card; and
• are not redeemable for cash except where required by applicable law.

Nothing in these Terms is intended to waive a right to cash redemption, refund, replacement, or other treatment that cannot legally be waived.

5.3 Expiration

Purchased Credits do not expire. Promotional Credits do not expire unless the terms of the particular promotion, referral program, loyalty program, or offer expressly provide otherwise and such expiration is permitted by applicable law.

5.4 Payment Processing

WhiteGloveRips is the merchant of record for purchases made through the Platform. Payment transactions are processed through third-party payment processors, currently including Stripe.

Available payment methods may include major credit and debit cards, Apple Pay, Google Pay, and other methods made available through the processor.

Payment credentials are generally processed and stored by the applicable payment processor rather than directly by WhiteGloveRips. WhiteGloveRips may receive transaction identifiers, payment status, limited card metadata, fraud signals, and other information necessary to operate the Platform.

We may change payment processors or supported payment methods at any time. Your use of a third-party payment method or processor may also be subject to that provider’s terms and privacy practices.

5.5 Taxes

You are responsible for taxes applicable to your purchases, Pack transactions, Collectible redemptions, shipping, or use of the Platform. Where applicable, WhiteGloveRips may calculate and collect sales, use, or other taxes through Stripe Tax or another tax provider.

Depending on applicable law and our tax configuration, taxes may be calculated at the time Credits are purchased, a Pack is purchased, a Collectible is redeemed, shipping is requested, or another taxable event occurs. WhiteGloveRips may change the point at which taxes are assessed if necessary to comply with applicable law or tax-provider requirements.

5.6 Final Sale; No Refunds

EXCEPT WHERE REQUIRED BY LAW OR EXPRESSLY PROVIDED IN THESE TERMS, ALL PURCHASES ARE FINAL.

Purchased Credits are non-refundable after purchase. Paid Pack purchases are final once confirmed. Sell-Back transactions are final once accepted. Physical redemptions and shipments are final except in the case of a verified fulfillment error, qualifying shipping claim, or where a return or remedy is required by law.

5.7 Duplicate Charges and Platform Errors

If WhiteGloveRips or its payment systems cause a genuine duplicate charge, we may reverse the duplicate transaction or provide an equivalent Credit adjustment.

If Credits are deducted for a Paid Pack but the Platform fails to generate a valid Pack outcome because of a verified technical failure, WhiteGloveRips will generally restore the applicable Credits.

WhiteGloveRips may provide refunds, replacement Credits, promotional Credits, or other accommodations in its discretion. A discretionary accommodation does not create an obligation to provide the same remedy in another situation.

6. Randomized Packs, Odds, and Expected Value

6.1 Physical Inventory Backing

Every Paid Pack is backed by physical collectible inventory that WhiteGloveRips has acquired or otherwise lawfully controls before the Pack outcome is made available. Every Paid Pack will award at least one physical Collectible.

A Paid Pack may award multiple physical items where those items have been configured in WhiteGloveRips’ backend as one bundled inventory outcome. WhiteGloveRips does not offer Paid Packs whose only possible outcome is a purely digital item. Free Packs are promotional and may result in no Collectible being awarded.

6.2 Randomized Selection Process

Pack outcomes are determined through WhiteGloveRips’ backend randomization system. The system generally operates by:

1. randomly selecting a rarity or value tier in accordance with the applicable Pack’s disclosed tier probabilities; and
2. randomly selecting an available inventory outcome within the selected tier.

Each physical inventory outcome is unique and may be allocated to only one user at a time. Once an outcome is awarded, that outcome is removed from available Pack inventory unless and until it is subsequently returned to inventory, including following a Sell-Back.

No administrator, employee, or user may manually determine the outcome of an individual consumer Pack purchase. WhiteGloveRips maintains backend transaction records reflecting Pack purchases and inventory assignments.

6.3 Reveal Animations Are Visual Only

Any animation, wheel, reveal sequence, countdown, opening animation, graphic effect, or similar presentation shown after a Pack purchase is for visual and entertainment presentation only.

The Pack outcome is determined by the backend system at the time of the Pack transaction and is not determined or altered by the reveal animation. The verified WhiteGloveRips backend transaction and inventory records are the authoritative source of truth for Pack outcomes.

If an animation, display, caching issue, browser malfunction, connectivity failure, or other front-end issue appears inconsistent with the valid backend record, the backend record controls unless WhiteGloveRips determines that an actual backend error occurred.

6.4 Pack Rules and Odds Disclosure

Before purchasing a Paid Pack, the Platform will display applicable Pack Rules, which may include:

• Pack Credit price;
• rarity tiers;
• probability or odds for each rarity tier;
• applicable dollar-value or FMV ranges;
• Expected Value;
• Sell-Back percentage;
• available inventory or inventory-related information; and
• any Pack-specific restrictions.

Pack Rules are incorporated into these Terms. If Pack-specific terms directly conflict with these Terms regarding the price, odds, Sell-Back percentage, Decision Window, or other characteristics of that specific Pack, the Pack Rules displayed when you complete the purchase will control for that transaction.

6.5 Inventory Changes and Real-Time Statistics

WhiteGloveRips may add or remove inventory from Packs and may update the FMV assigned to an available Collectible before that Collectible is awarded.

Because the first level of Pack randomization is the disclosed rarity tier, changes to the individual inventory available within a tier do not, by themselves, change the disclosed probability of receiving that tier while the Pack remains available.

However, the specific items available within tiers, FMV distribution, Pack inventory, value ranges, Expected Value, inventory counts, and other statistics may change in real time as Collectibles are awarded, sold back, added, removed, or revalued. Statistics shown for a Pack are based on information available when displayed.

If an inventory tier necessary to operate a Pack has no available inventory, WhiteGloveRips may automatically mark the Pack sold out or otherwise disable additional purchases until sufficient inventory is available.

6.6 Promotional Items

WhiteGloveRips may add bonus or promotional items to a transaction. Unless otherwise expressly stated, a promotional bonus does not alter the randomization or probability of the underlying Paid Pack outcome.

6.7 Expected Value

WhiteGloveRips may display an Expected Value for each Paid Pack. EV represents the statistical weighted average of the WhiteGloveRips FMV of possible Pack outcomes based on the applicable probabilities and available inventory.

EV is calculated using the full stated FMV of the outcomes before applying any Sell-Back percentage. For example, if a Collectible has a stated FMV of 100 Credits and the applicable Sell-Back percentage is 90%, the Collectible contributes its full 100-Credit FMV to the EV calculation even though its Sell-Back amount would be 90 Credits.

EV:

• is a statistical measurement across potential outcomes;
• is not a guarantee of what you will receive;
• is not a guaranteed financial return;
• does not mean an individual Pack will return an amount equal to the displayed EV;
• is not a promise that a Collectible can be sold to a third party for its stated FMV;
• does not represent the amount a user can withdraw as cash; and
• may change as inventory or FMV information changes.

Past Pack outcomes do not predict or guarantee future outcomes.

7. Fair Market Value, Condition, and Authentication

7.1 WhiteGloveRips FMV

WhiteGloveRips assigns a Fair Market Value to Collectibles in its reasonable discretion. FMV may take into account information including:

• completed eBay sales and other marketplace comparables;
• recent sales of the same or similar items;
• rarity and scarcity;
• condition;
• grading;
• authentication;
• provenance;
• player, athlete, team, event, or historical significance;
• autographs, inscriptions, patches, or other characteristics;
• retail or auction pricing;
• availability and replacement cost;
• market trends; and
• other information WhiteGloveRips reasonably considers relevant.

WhiteGloveRips may change an item’s FMV while the item remains available inventory.

7.2 FMV Locks When Awarded

Once a Collectible is awarded to a user, its WhiteGloveRips FMV for that Pack transaction is locked for the applicable Decision Window. Later market changes or changes to WhiteGloveRips’ valuation methodology will not reduce or increase the locked FMV used to calculate the user’s Sell-Back for that outcome.

7.3 FMV Is Not Guaranteed Resale Value

WhiteGloveRips FMV may differ from prices published by marketplaces, price guides, grading companies, auction houses, dealers, collectors, or other third parties. Collectible markets can be volatile and subjective. WhiteGloveRips does not represent or warrant that:

• a Collectible can be resold for its stated FMV;
• another buyer will agree with the FMV;
• the FMV will remain stable;
• the Collectible will increase in value; or
• a Collectible is an investment.

7.4 Condition

Collectibles may be new, pre-owned, vintage, raw, graded, authenticated, game-used, player-worn, event-used, displayed, handled, or otherwise subject to normal wear. Raw cards may contain imperfections. Memorabilia may contain ordinary wear associated with age, handling, prior display, game use, player use, signing, storage, or transportation.

Where item-specific images are provided, the Collectible is offered as pictured and described, subject to reasonable differences caused by lighting, displays, photography, image compression, or similar presentation factors.

7.5 Authentication and Grading

Autographed memorabilia represented as authenticated is sourced with authentication from reputable third-party authenticators or licensors, which may include PSA/DNA, Beckett, JSA, Fanatics, Upper Deck, Steiner, and other recognized authentication providers. Cards may be raw or graded.

Where grading, authentication, provenance, or certification is provided by a third party, WhiteGloveRips relies on that third party’s opinion and does not independently guarantee that the third party will never alter, withdraw, dispute, or revise its determination.

If a third-party authentication is later reasonably challenged, WhiteGloveRips may review the matter on a case-by-case basis and may, in its discretion, offer replacement inventory, Credits, or another reasonable remedy.

8. Seven-Day Decision Window and Sell-Backs

8.1 Decision Window

When a Collectible is awarded through a Pack, the Collectible will appear in the user’s Account inventory. The seven (7) day Decision Window begins at the time of the Pack purchase or award. During the Decision Window, the user may:

1. redeem the Collectible and complete the applicable shipping process; or
2. accept the displayed Sell-Back Offer.

WhiteGloveRips may extend a Decision Window in its discretion, including for verification, technical, customer-service, outage, fraud-review, or other operational reasons.

8.2 Guaranteed Sell-Back During the Decision Window

Unless Pack-specific rules expressly provide otherwise before purchase, WhiteGloveRips currently offers a Sell-Back equal to ninety percent (90%) of the locked FMV of the awarded Collectible.

The Sell-Back percentage applicable to a Pack will be displayed before purchase. The percentage displayed when you purchase the Pack is locked for that Pack outcome during the Decision Window. WhiteGloveRips may change the Sell-Back percentage applicable to future Packs, but a later change will not alter the percentage applicable to a Pack already purchased.

8.3 Sell-Back Payment

A Sell-Back is paid in WhiteGloveRips Credits. Sell-Back Credits are ordinarily available in the user’s Account immediately after the Sell-Back is completed. Sell-Back Credits:

• may be used on the Platform;
• are not transferable;
• may not be sold;
• may not be withdrawn as cash; and
• are not redeemable for cash except where required by applicable law.

8.4 Sell-Back Is Final

Once you confirm a Sell-Back, the transaction is final and irreversible. Your right to redeem that Collectible ends immediately. WhiteGloveRips may promptly return a sold-back Collectible to available inventory, including making it available to be awarded to another user.

8.5 Automatic Sell-Back After Seven Days

IF YOU DO NOT COMPLETE A PHYSICAL REDEMPTION OR VOLUNTARILY ACCEPT A SELL-BACK BEFORE THE DECISION WINDOW EXPIRES, YOU EXPRESSLY AUTHORIZE WHITEGLOVERIPS TO AUTOMATICALLY COMPLETE THE SELL-BACK ON YOUR BEHALF AT THE SELL-BACK PERCENTAGE APPLICABLE TO YOUR ORIGINAL PACK PURCHASE. Under the current standard 90% Sell-Back, an item with a locked FMV of 100 Credits would automatically result in 90 Credits being added to your Account. The automatic Sell-Back is final.

8.6 Reminders

WhiteGloveRips may attempt to send reminders before a Decision Window expires. Reminders may be provided through SMS, in-Platform notices, or other available electronic means. Reminders are provided as a convenience only.

You remain responsible for monitoring the Decision Window shown in your Account, and failure to receive a reminder does not prevent an automatic Sell-Back.

9. Title, Storage, Redemption, and Shipping

9.1 Allocation Is Not Transfer of Title

When a Pack awards a Collectible, that Collectible is allocated to your Account and WhiteGloveRips stores it during the Decision Window. Allocation to your Account does not itself transfer legal title to the physical Collectible. WhiteGloveRips retains title until the physical redemption and shipping process is completed as described below.

9.2 Transfer of Title

Subject to applicable law, title to a redeemed Collectible passes to you when:

• you request physical redemption;
• you provide and confirm an eligible shipping address;
• you pay all required shipping charges and other applicable amounts;
• you complete any identity or fraud verification WhiteGloveRips reasonably requires;
• the Collectible is available and properly matched to your inventory record;
• your Account is eligible for fulfillment; and
• the packaged Collectible is accepted by the applicable carrier for shipment to the address you provided.

Until then, WhiteGloveRips retains title to the Collectible.

9.3 Shipping Charges

Users are responsible for shipping charges. WhiteGloveRips currently uses flat-rate shipping structures but may change shipping prices or methods at any time.

Multiple Collectibles may be combined into one shipment where the Platform permits, but additional charges may apply based on size, weight, value, number of items, insurance, signature requirements, handling, or carrier costs. Shipping charges will be displayed before the user confirms shipment.

9.4 United States Shipping Only

WhiteGloveRips currently ships only to eligible United States addresses. International shipping and forwarding or reshipping services are not supported.

WhiteGloveRips may decline shipment to freight forwarders, package-forwarding services, commercial reshippers, mail drops, addresses associated with fraud, or other addresses we determine present unreasonable risk.

9.5 Address Responsibility

You are solely responsible for providing a complete and accurate shipping address. WhiteGloveRips is not responsible for loss, delay, misdelivery, or additional expense caused by an incorrect, incomplete, outdated, or unauthorized shipping address provided by you, except where applicable law provides otherwise.

If a shipment is returned because of an incorrect, incomplete, refused, or undeliverable address, you are responsible for additional shipping charges required to resend the item. Once a shipment has been tendered to a carrier, WhiteGloveRips cannot guarantee that an address change or package interception request can be completed.

9.6 Tracking, Signature, and Insurance

Shipments will generally include tracking. WhiteGloveRips may require signature confirmation or additional delivery controls for higher-value shipments. WhiteGloveRips may obtain shipping insurance or other carrier protection in its discretion.

9.7 Risk of Loss

To the maximum extent permitted by applicable law, risk of loss passes to the user when the properly addressed shipment is accepted by the carrier. WhiteGloveRips may nevertheless assist with legitimate carrier claims or provide a replacement or Credit remedy in its discretion.

If carrier tracking shows that a package was delivered to the address provided by the user, the shipment will be presumed delivered. WhiteGloveRips is not responsible for theft, loss, or disappearance after a carrier records delivery, except where required by applicable law.

9.8 Lost or Damaged Shipments

If carrier tracking confirms that a shipment was lost or remained undelivered, WhiteGloveRips may investigate and may provide a replacement Collectible, Credits, or another remedy on a case-by-case basis.

If a shipment arrives damaged, incomplete, or contains the wrong Collectible, you must notify WhiteGloveRips within ten (10) days after delivery.

WhiteGloveRips may require photographs, video, packaging, shipping labels, carrier documentation, declarations, police reports, identity verification, return of damaged property, or other reasonable evidence in connection with a shipping claim. WhiteGloveRips may pursue available claims with the carrier.

If a claim is approved, WhiteGloveRips may, in its discretion and subject to applicable law, provide a replacement Collectible, Credits, refund, or other reasonable remedy.

10. Inventory Errors, Unavailable Items, and Technical Errors

Despite reasonable inventory controls, a Collectible may occasionally be lost, damaged, destroyed, misidentified, incorrectly catalogued, duplicated, unavailable, or otherwise incapable of fulfillment.

If WhiteGloveRips determines before shipment that an awarded Collectible cannot reasonably be fulfilled, WhiteGloveRips may, in its discretion:

1. provide a replacement Collectible that WhiteGloveRips reasonably determines has an equal or greater FMV;
2. provide Credits equal to the locked FMV of the unavailable Collectible; or
3. refund or restore the Credits associated with the underlying Pack transaction.

These remedies are intended to address genuine inventory or fulfillment errors and do not create a right for users to demand substitution merely because a user prefers another Collectible.

In the event of a discrepancy caused solely by a user-interface or reveal-animation error, the verified backend transaction record controls unless WhiteGloveRips determines that the underlying transaction itself was invalid.

WhiteGloveRips may correct obvious pricing, inventory, odds-display, calculation, or technical errors. No user may knowingly retain a benefit generated by an obvious Platform malfunction, exploit, duplication, or other unintended technical behavior.

11. Promotions, Daily Free Packs, Referrals, and Loyalty Programs

11.1 Promotions Generally

WhiteGloveRips may offer promotions, bonuses, Free Packs, signup incentives, referral programs, loyalty programs, giveaways, sweepstakes, contests, promotional Credits, or similar programs. Promotions may be governed by additional eligibility requirements, Official Rules, Pack Rules, or promotional terms. Those additional rules are incorporated into these Terms.

If specific Official Rules for a promotion conflict with these Terms regarding that promotion, the Official Rules control.

11.2 Daily Free Pack

WhiteGloveRips may offer eligible users a Daily Free Pack or similar no-purchase promotional Pack. No purchase or deposit is required to claim a Daily Free Pack when offered. Eligibility, frequency, available prizes, odds, timing, and other conditions may be displayed on the Platform.

A Free Pack may award:

• a physical Collectible;
• Promotional Credits;
• another promotional benefit; or
• nothing.

The guarantee that every Paid Pack contains a physical Collectible does not apply to Free Packs. Unless the applicable Free Pack rules provide otherwise, physical Collectibles awarded through a Free Pack may be subject to the same Decision Window, redemption, shipping, and Sell-Back mechanics displayed for that promotion.

11.3 Promotion Changes

WhiteGloveRips may modify, suspend, limit, or discontinue a promotion where permitted by law. Promotional Credits are nontransferable and cannot be redeemed for cash except where required by applicable law. Promotional Credits generally do not expire unless the applicable promotional rules expressly provide an expiration date and such expiration is permitted by law.

11.4 Abuse

Creating multiple Accounts, using automated tools, manipulating referrals, impersonating other users, using false information, cycling payment methods, exploiting technical errors, or otherwise attempting to obtain promotional benefits contrary to their intended purpose is prohibited. WhiteGloveRips may reverse or forfeit fraudulently obtained promotional benefits and take other action permitted under these Terms.

11.5 Sweepstakes and Giveaways

A sweepstakes, contest, giveaway, or similar promotion may be governed by separate Official Rules addressing eligibility, entry, odds, prizes, timing, and other requirements. Nothing in these Terms replaces any Official Rules legally required for a particular promotion.

12. Public Profiles, Recent Pulls, Reviews, and User Content

12.1 Public Account Information

The Platform may display certain Account activity publicly. This may include:

• your username;
• Collectibles you pull;
• images of those Collectibles;
• the applicable stated FMV;
• rarity or Pack information;
• transaction or pull timestamps;
• reviews; and
• other non-sensitive information associated with public Platform activity.

The Platform may maintain a public “Recent Pulls” or similar feed. Do not choose a username containing information you do not want publicly visible.

12.2 User Content

The Platform may permit users to submit photographs, reviews, text, images, videos, testimonials, comments, or other content (“User Content”). You retain ownership of your User Content.

By submitting User Content to WhiteGloveRips, posting it through Platform features, or publicly tagging or directing content to WhiteGloveRips in a manner reasonably indicating that it relates to your WhiteGloveRips experience, you grant WhiteGloveRips a nonexclusive, worldwide, royalty-free, fully paid, transferable, sublicensable license to host, store, reproduce, modify for formatting, publish, display, distribute, repost, promote, and otherwise use that User Content in connection with operating, improving, advertising, and promoting WhiteGloveRips.

This license includes the right to display your associated username and information about the applicable Collectible or pull. To the extent permitted by law, this license continues after you delete the original content or close your Account with respect to content already incorporated into marketing, historical records, archived content, or Platform materials.

12.3 Rights to Your Content

You represent that you own or control the rights necessary to submit User Content and grant the license described above. You may not submit content that:

• infringes another person’s intellectual property or privacy rights;
• is unlawful, fraudulent, defamatory, threatening, or harassing;
• contains malicious code;
• impersonates another person;
• contains another person’s sensitive personal information without authorization; or
• otherwise violates these Terms.

12.4 Moderation

WhiteGloveRips may remove, hide, refuse, edit, or moderate User Content in its discretion. We are not obligated to publish, preserve, or continue displaying User Content or reviews.

13. Prohibited Conduct, Fraud, and Platform Manipulation

You agree not to engage in or attempt any of the following:

• create or operate multiple Accounts;
• share, sell, rent, transfer, or purchase Accounts;
• use another person’s payment method without authorization;
• use another person’s identity or mobile number;
• provide false or misleading Account information;
• use a VPN, proxy, location spoofing, or other technology to circumvent geographic restrictions;
• use bots, automated purchasing software, scripts, scrapers, crawlers, automated account creation, or similar tools;
• manipulate or attempt to predict, interfere with, or alter Pack randomization;
• exploit bugs, errors, timing issues, race conditions, duplicate transactions, pricing errors, inventory errors, or other unintended Platform behavior;
• reverse engineer, decompile, disassemble, probe, or attempt to gain unauthorized access to the Platform’s source code, backend systems, APIs, databases, randomization mechanisms, or security systems;
• scrape or systematically collect Platform data without authorization;
• interfere with, overload, disrupt, attack, or impair the Platform;
• transmit malware or other harmful code;
• commit payment fraud;
• initiate fraudulent or abusive chargebacks;
• manipulate promotions, referrals, Free Packs, loyalty programs, or other incentives;
• collude with another person to circumvent restrictions;
• impersonate WhiteGloveRips, its personnel, another user, an athlete, authenticator, or another person;
• use the Platform for money laundering, sanctions evasion, unlawful financial activity, or another illegal purpose;
• use package-forwarding or reshipping services where prohibited by WhiteGloveRips;
• harass or threaten WhiteGloveRips personnel or other users; or
• otherwise use the Platform in a manner inconsistent with its intended purpose.

14. Chargebacks, Investigations, Account Freezes, and Remedies

14.1 Payment Disputes

If you believe a transaction is incorrect, you should contact hello@whitegloverips.com so we can investigate. Nothing in these Terms eliminates any payment-dispute right that cannot lawfully be waived. However, knowingly initiating a fraudulent, false, duplicative, abusive, or bad-faith chargeback is a material violation of these Terms.

14.2 Chargeback Investigation

A chargeback or other payment reversal relating to funds used to acquire Credits, Packs, Collectibles, shipping, or other Platform benefits may result in immediate temporary restrictions while WhiteGloveRips investigates. During an investigation, WhiteGloveRips may:

• freeze Credits;
• suspend Pack purchases;
• suspend an Account;
• delay or cancel unshipped redemption requests;
• prevent further deposits or Credit purchases;
• restrict promotional participation;
• require identity or payment verification; and
• preserve relevant records and inventory.

14.3 Fraud and Breach Remedies

If WhiteGloveRips reasonably determines that fraud, cheating, payment abuse, manipulation, or another serious breach occurred, WhiteGloveRips may, to the extent permitted by law:

• reverse transactions;
• recover Credits improperly obtained;
• cancel unfulfilled transactions;
• offset amounts owed against Account balances or benefits;
• cancel unshipped redemptions;
• suspend or permanently terminate the Account;
• permanently prohibit the individual from creating another Account;
• forfeit fraudulently obtained Promotional Credits;
• recover direct losses caused by the breach;
• resolve unshipped inventory based on the circumstances of the violation; and
• pursue other remedies available at law or equity.

Permanent confiscation or forfeiture of Purchased Credits or other lawful value will be limited to the extent reasonably necessary to reverse improper benefits, compensate WhiteGloveRips or another party for losses caused by the violation, comply with law, or otherwise as permitted by applicable law.

If an Account is banned while an unshipped Collectible remains allocated to the Account, WhiteGloveRips may determine on a case-by-case basis whether the Collectible will be shipped, sold back, offset against amounts owed, forfeited in connection with proven fraud, or otherwise resolved, subject to applicable law.

14.4 Reinstatement

WhiteGloveRips may reinstate a suspended or terminated Account in its discretion. Reinstatement in one case does not require reinstatement in another.

15. Responsible Purchasing

Randomized collectible purchases can involve frequent or repeated spending. You are responsible for establishing and maintaining a purchasing budget appropriate for your circumstances and for monitoring your own Platform activity. Only spend amounts you are comfortable using to purchase collectibles.

WhiteGloveRips may establish purchasing limits, deposit limits, Pack limits, cooling-off periods, Account restrictions, or other responsible-purchasing controls. Users may contact hello@whitegloverips.com to request assistance restricting or suspending their Account.

WhiteGloveRips may offer temporary or permanent self-restriction tools. The availability of such tools does not create a duty for WhiteGloveRips to monitor your financial circumstances, purchasing activity, spending patterns, or personal behavior. Except where required by applicable law, WhiteGloveRips does not undertake an obligation to determine whether your purchasing is financially appropriate for you.

16. Account Suspension, Termination, and Deletion

16.1 WhiteGloveRips Suspension or Termination

WhiteGloveRips may restrict, suspend, or terminate access to some or all of the Platform for violations of these Terms, suspected fraud, security concerns, legal requirements, processor requirements, abuse, or other legitimate business reasons. We may also discontinue Accounts or features in connection with changes to the Platform. Where appropriate and legally permitted, WhiteGloveRips may allow users to resolve valid outstanding Credits or Collectibles following a non-fraud termination.

16.2 Voluntary Account Deletion

You may request or complete deletion of your Account. Before deleting your Account, you are responsible for:

• using any Credits you wish to use;
• redeeming or selling back outstanding Collectibles; and
• resolving pending shipments or customer-service matters.

The Platform may require these actions before Account deletion can be completed.

16.3 Credits Following Voluntary Deletion

If you voluntarily delete your Account while Credits remain:

• Promotional Credits are forfeited; and
• Purchased Credits are forfeited except to the extent applicable law requires cash redemption, refund, replacement, continued availability, or other treatment.

You should therefore use or otherwise lawfully resolve Purchased Credits before deleting your Account.

16.4 Unresolved Collectibles Following Deletion

If an unredeemed Collectible remains associated with a voluntarily deleted Account despite the normal requirement to resolve inventory first, WhiteGloveRips may preserve sufficient transaction records to allow the former user to contact support. The former user may be required to complete identity verification, shipping payment, and other fulfillment requirements before the Collectible is shipped.

16.5 Platform Shutdown

If WhiteGloveRips permanently discontinues the Platform, we will use commercially reasonable efforts to provide users with a wind-down period to resolve eligible Purchased Credits and outstanding physical Collectibles. Promotional Credits may be canceled or expire as part of a shutdown, subject to applicable promotional terms and applicable law. Any mandatory refund, redemption, or other rights required by applicable law remain unaffected.

17. Platform Availability and Third-Party Services

17.1 Platform Changes

WhiteGloveRips may add, remove, modify, suspend, replace, or discontinue Platform features, Packs, inventory categories, payment methods, shipping options, promotions, Pack prices, future Sell-Back percentages, or other functionality. This does not permit WhiteGloveRips to retroactively alter a Sell-Back percentage or other Pack-specific term that these Terms expressly state becomes locked at purchase.

17.2 Availability

WhiteGloveRips does not guarantee uninterrupted or error-free Platform availability. Maintenance, software failures, internet outages, cloud-provider outages, carrier failures, attacks, payment-provider interruptions, authentication outages, third-party failures, or other events may temporarily affect the Platform.

17.3 Third-Party Services

The Platform relies on third-party services that may include payment processors such as Stripe, communication providers such as Twilio, analytics providers such as Google Analytics, hosting services, shipping carriers, tax services, authentication companies, and other vendors. WhiteGloveRips does not control the independent operation of those third parties. Your use of third-party services may also be subject to their applicable terms and policies.

18. Intellectual Property

The Platform, including its software, text, graphics, interfaces, logos, trademarks, trade dress, databases, design, photographs owned by WhiteGloveRips, Pack presentation, compilation of information, and other WhiteGloveRips content, is owned by or licensed to Tomato Alley Ventures LLC and is protected by intellectual property laws.

Subject to these Terms, WhiteGloveRips grants you a limited, personal, nonexclusive, nontransferable, revocable license to access and use the Platform for lawful personal use. No other rights are granted.

You may not reproduce, copy, distribute, sell, sublicense, reverse engineer, scrape, republish, commercially exploit, or create derivative works from the Platform except as expressly permitted by WhiteGloveRips or applicable law.

Feedback or suggestions you voluntarily submit regarding the Platform may be used by WhiteGloveRips without restriction or compensation.

19. Third-Party Trademarks and No Affiliation

The Platform may reference athletes, teams, sports leagues, manufacturers, grading companies, authentication companies, licensors, marketplaces, or other third parties in describing Collectibles.

NFL, NFLPA, team names, athlete names, logos, PSA, PSA/DNA, Beckett, JSA, Fanatics, Upper Deck, Steiner, eBay, and all other third-party names and trademarks are the property of their respective owners.

Unless expressly stated in connection with a particular relationship or product, WhiteGloveRips is an independent business and is not affiliated with, sponsored by, endorsed by, or an official partner of any professional sports league, team, athlete, grading company, authentication company, marketplace, or other third party referenced on the Platform.

Use of third-party names is descriptive and does not imply endorsement.

20. Disclaimers

20.1 Collectibles Are Not Investments

WhiteGloveRips provides a collectibles purchasing and fulfillment Platform. WhiteGloveRips does not provide financial, investment, legal, or tax advice. Collectibles may appreciate or depreciate in value. Neither a Collectible’s stated FMV, Pack EV, rarity, historical price, prior sale price, or Sell-Back amount constitutes a prediction or guarantee of future value.

20.2 Randomized Outcomes

Purchasing a Paid Pack involves a randomized selection from physical inventory. You may receive an outcome with an FMV above, equal to, or below the Pack’s purchase price. EV and rarity probabilities describe the Pack statistically and do not guarantee your individual outcome. Each Pack purchase should be evaluated independently.

20.3 “As Is” Platform

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT FOR EXPRESS OBLIGATIONS SET FORTH IN THESE TERMS AND RIGHTS THAT CANNOT LEGALLY BE DISCLAIMED, WHITEGLOVERIPS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, AVAILABILITY, AND ERROR-FREE OPERATION.

WHITEGLOVERIPS DOES NOT WARRANT THAT THE PLATFORM WILL ALWAYS BE AVAILABLE, SECURE, UNINTERRUPTED, OR FREE FROM SOFTWARE ERRORS.

20.4 Third-Party Opinions

Where WhiteGloveRips relies on grading, authentication, carrier, marketplace, pricing, or other third-party information, WhiteGloveRips does not warrant that the third party’s determination will never change or be disputed. Nothing in this Section limits an express remedy provided elsewhere in these Terms.

21. Limitation of Liability and Indemnification

21.1 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHITEGLOVERIPS, TOMATO ALLEY VENTURES LLC, AND THEIR MEMBERS, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST OPPORTUNITY, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS.

21.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF WHITEGLOVERIPS AND TOMATO ALLEY VENTURES LLC ARISING FROM A CLAIM WILL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED U.S. DOLLARS ($100); OR (B) THE AMOUNT YOU ACTUALLY PAID TO WHITEGLOVERIPS IN CONNECTION WITH THE TRANSACTION DIRECTLY GIVING RISE TO THE CLAIM.

The limitations in this Section apply regardless of the legal theory asserted and even if a remedy fails of its essential purpose. Nothing in these Terms limits liability that applicable law does not permit us to limit, including liability for fraud, willful misconduct, or other liability that cannot lawfully be disclaimed.

21.3 Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Tomato Alley Ventures LLC, WhiteGloveRips, and their members, owners, officers, employees, contractors, agents, service providers, affiliates, successors, and assigns from third-party claims, damages, liabilities, penalties, costs, and reasonable attorneys’ fees arising from:

• your unlawful or unauthorized use of the Platform;
• your violation of these Terms;
• fraud or misconduct by you;
• your User Content;
• your infringement of another person’s rights; or
• your violation of applicable law.

WhiteGloveRips may assume control of the defense of a matter subject to indemnification, and you agree to reasonably cooperate.

22. Dispute Resolution, Binding Arbitration, Class Action Waiver, and Jury Waiver

22.1 Please Read This Section Carefully

THIS SECTION AFFECTS YOUR LEGAL RIGHTS. EXCEPT FOR THE LIMITED EXCEPTIONS BELOW, YOU AND WHITEGLOVERIPS AGREE TO RESOLVE DISPUTES THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION RATHER THAN THROUGH A LAWSUIT BEFORE A JUDGE OR JURY.

22.2 Governing Law

These Terms and any dispute arising out of or relating to these Terms, the Platform, your Account, Credits, Packs, Collectibles, Sell-Backs, shipping, or your relationship with WhiteGloveRips are governed by the laws of the State of California, without regard to conflict-of-law principles.

The Federal Arbitration Act, 9 U.S.C. §§ 1–16 (FAA), governs the interpretation and enforcement of this arbitration agreement and any question concerning arbitrability to the fullest extent permitted by law. Nothing in these Terms waives mandatory consumer protections that applicable law does not permit to be waived.

22.3 Mandatory 60-Day Informal Dispute Process

Before filing an arbitration or eligible court action, you and WhiteGloveRips agree to attempt in good faith to resolve the dispute informally for at least sixty (60) days. A party initiating a dispute must provide a written Notice of Dispute.

Notices to WhiteGloveRips must be sent to: Tomato Alley Ventures LLC d/b/a WhiteGloveRips, ATTN: Legal, 2017 15th St., Sacramento, CA 95818, and by email to hello@whitegloverips.com.

The Notice must include:

• the claimant’s full name;
• the telephone number associated with the Account, if applicable;
• contact information;
• a reasonably detailed description of the dispute;
• the relevant transaction or Account information;
• the relief requested; and
• the amount of any monetary demand.

The parties will attempt in good faith to resolve the dispute during the 60-day period. Any applicable limitations period will be tolled during this required informal process to the extent permitted by law.

22.4 Binding Individual Arbitration

If a dispute is not resolved through the informal process, the dispute will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules.

The arbitration will be conducted by one neutral arbitrator. The arbitrator may award the same forms of individualized relief that a court could award, subject to these Terms and applicable law. The arbitrator will issue a written decision explaining the essential findings and conclusions. The arbitration award may be entered and enforced in a court of competent jurisdiction.

If AAA is unavailable or unwilling to administer the dispute, the parties agree that JAMS may administer the arbitration under its applicable consumer rules. If neither is available, the parties will attempt to agree on another neutral arbitration provider, or a court may appoint one as permitted by law.

22.5 Arbitration Location and Format

Unless applicable AAA rules require otherwise, arbitration may be conducted remotely, by video, telephone, written submissions, or at another mutually agreed location. For an in-person hearing involving a consumer, the location will be determined consistent with applicable AAA Consumer Arbitration Rules and applicable law.

22.6 Arbitration Fees

Fees will be allocated in accordance with the applicable AAA Consumer Arbitration Rules and applicable law. WhiteGloveRips will pay any arbitration fees that applicable law requires WhiteGloveRips to pay. Each party will generally bear its own attorneys’ fees and costs unless applicable law or the arbitrator permits an award of fees or costs.

22.7 Class Action and Collective Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND WHITEGLOVERIPS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY. YOU AND WHITEGLOVERIPS WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION.

An arbitrator may not consolidate the claims of different individuals or preside over a class, collective, consolidated, or representative proceeding except to the extent coordination is expressly permitted under applicable AAA Mass Arbitration Rules without converting the matters into a class proceeding.

If applicable law prohibits enforcement of this waiver as to a particular claim or form of relief, that claim or requested relief will be severed and handled as required by law while the remaining arbitrable claims proceed in arbitration.

22.8 Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND WHITEGLOVERIPS EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY FOR A DISPUTE COVERED BY THESE TERMS.

22.9 Small Claims Exception

Either party may pursue an individual claim in an appropriate small claims court if the dispute qualifies for that court’s jurisdiction. The 60-day informal dispute process in Section 22.3 must first be completed unless applicable law provides otherwise.

22.10 Intellectual Property and Emergency Relief

Either party may seek temporary, emergency, or preliminary injunctive relief from a court of competent jurisdiction where reasonably necessary to prevent actual or threatened misuse of intellectual property, unauthorized access to computer systems, fraud, security breaches, or other irreparable harm while arbitration is pending. Seeking such limited relief does not waive the arbitration requirement for other claims.

22.11 Public Injunctive Relief and Non-Waivable Rights

Nothing in these Terms is intended to waive a right to seek public injunctive relief or other relief that cannot lawfully be waived. To the extent applicable law requires a claim for public injunctive relief to proceed in court, that claim may proceed in court and, where permitted, may be stayed pending completion of arbitration of the user’s individual claims. Nothing prevents either party from reporting a matter to or cooperating with a government or regulatory agency.

22.12 Mass or Coordinated Arbitration

If twenty-five (25) or more substantially similar arbitration demands are filed against WhiteGloveRips by or with the assistance of the same or coordinated counsel or organizations, the applicable AAA Mass Arbitration Supplementary Rules may apply. The parties consent to reasonable coordination, staging, mediation, bellwether, or other administrative procedures adopted by AAA consistent with those rules, provided each claimant retains an individual proceeding and individualized determination where required.

22.13 30-Day Right to Opt Out of Arbitration

You may opt out of the arbitration agreement in this Section 22 by sending written notice within thirty (30) calendar days after the date you first accept these Terms. The notice must be sent to hello@whitegloverips.com with the subject line “ARBITRATION OPT OUT”, or mailed to: Tomato Alley Ventures LLC d/b/a WhiteGloveRips, ATTN: Arbitration Opt Out, 2017 15th St., Sacramento, CA 95818.

Your notice must include your full name, the telephone number associated with your Account, and a clear statement that you wish to opt out of the arbitration agreement in the WhiteGloveRips Terms of Service. Opting out of arbitration will not affect the other provisions of these Terms or your ability to use the Platform. If you timely opt out, disputes that would otherwise have been subject to arbitration may be brought in the courts identified below, subject to applicable law.

22.14 Future Changes to Arbitration Terms

If WhiteGloveRips makes a material future change to this Section 22 other than administrative changes such as an updated address, you may reject that material change by notifying us in writing within thirty (30) days after it becomes effective. If you reject a future material change, the version of the arbitration agreement in effect immediately before the rejected change will continue to govern disputes between you and WhiteGloveRips.

22.15 Court Venue

For any claim properly proceeding in court rather than arbitration, you and WhiteGloveRips consent to exclusive jurisdiction and venue in the state courts located in Sacramento County, California, or the United States District Court serving Sacramento County, as applicable, except where applicable law requires another forum.

22.16 Survival

This Section 22 survives termination of your Account and these Terms.

23. Electronic Communications and Notices

You consent to receive agreements, disclosures, Account notices, security communications, legal notices, transaction information, shipping information, redemption reminders, and other communications electronically. WhiteGloveRips may provide electronic notices by:

• posting them on the Platform;
• displaying them in your Account;
• SMS where permitted;
• email if an email address is available;
• other electronic communication methods associated with your Account; or
• another method permitted by law.

You agree that electronic communications satisfy legal requirements that communications be provided in writing to the extent permitted by law. Consent to necessary transactional and legal communications is separate from consent to marketing communications.

24. Privacy

WhiteGloveRips’ collection, use, storage, disclosure, and processing of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy will describe matters including telephone-number collection, SMS verification, payment-processing information, shipping information, analytics, fraud prevention, and service providers. By creating an Account, you acknowledge the Privacy Policy presented during registration.

25. Changes to These Terms

WhiteGloveRips may update these Terms from time to time. When we make material changes, we may provide notice through the Platform or other reasonable electronic means and update the “Last Updated” date above.

WhiteGloveRips may require users to affirmatively reaccept materially revised Terms before continuing to use some or all Platform features.

Except where these Terms expressly provide otherwise, changes apply prospectively after becoming effective and do not retroactively alter locked Pack terms, completed Sell-Backs, or completed transactions.

If you do not agree to revised Terms, you must stop using the Platform and resolve your Account as permitted under these Terms. Changes to the arbitration agreement are additionally governed by Section 22.14.

26. California Consumer Notice

Questions or complaints regarding the Platform may be directed to: Tomato Alley Ventures LLC d/b/a WhiteGloveRips, 2017 15th St., Sacramento, CA 95818, or hello@whitegloverips.com. WhiteGloveRips currently provides general customer support through email rather than a general-purpose customer-support telephone line.

California residents may also contact the Consumer Information Center of the California Department of Consumer Affairs regarding consumer complaints at: Department of Consumer Affairs, Consumer Information Center, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834. Telephone: (800) 952-5210.

Nothing in this notice limits the dispute-resolution provisions of these Terms to the extent those provisions are enforceable.

27. General Terms

27.1 Entire Agreement

These Terms, our Privacy Policy, applicable Pack Rules, applicable promotional Official Rules, and any other terms expressly incorporated by reference constitute the entire agreement between you and WhiteGloveRips concerning the Platform.

27.2 Order of Precedence

If terms conflict:

1. legally required Official Rules control with respect to the applicable Promotion;
2. Pack Rules control with respect to Pack-specific economic terms displayed at purchase;
3. these Terms control generally; and
4. the Privacy Policy controls with respect to the handling of personal information.

27.3 Severability

If a provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permitted by law, and the remaining provisions will remain effective. Section 22 contains additional severability rules applicable to arbitration.

27.4 No Waiver

WhiteGloveRips’ failure to enforce a provision on one occasion does not waive its right to enforce that provision later.

27.5 Assignment

You may not assign or transfer your Account or rights under these Terms without WhiteGloveRips’ written consent. WhiteGloveRips may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or transfer of the Platform or its business.

27.6 No Partnership or Fiduciary Relationship

These Terms do not create a partnership, joint venture, employment relationship, agency, fiduciary relationship, or other special relationship between you and WhiteGloveRips.

27.7 Force Majeure

WhiteGloveRips will not be liable for delay or failure caused by events outside its reasonable control, including natural disasters, fires, floods, earthquakes, epidemics, labor disruptions, governmental actions, carrier disruptions, internet or telecommunications outages, cloud-service failures, cyberattacks, payment-network failures, or similar events. This Section does not eliminate consumer rights that applicable law does not permit to be waived.

27.8 Headings

Section headings are for convenience and do not limit the meaning of these Terms.

27.9 Interpretation

The words “include,” “includes,” and “including” mean “including without limitation.” References to WhiteGloveRips’ discretion mean reasonable business discretion subject to applicable law where applicable law imposes such a requirement.

28. Contact Information

The Platform is owned and operated by:

© 2026 Tomato Alley Ventures LLC d/b/a WhiteGloveRips. All rights reserved.